Skill Sets & Short Courses

This course prepares participants for a range of roles and responsibilitiesof cleaners working in residential, educational, community, health care, accommodation and business settings. This course covers maintaining cleaning storage areas, cleaning and maintaining amenities, and health andsafety in the workplace.

This course reflects the role of individuals who have the primary responsibility of engaging the customer and delivering on organisational expectations.

This course provides individuals with the skills and knowledge they need to greet clients and exchange routine information, to prioritise a client’s needs, facilitate the realisation of an individual’s interests, rights and needs, and to advocate for and provide ongoing support to clients.

This course provides individuals with the skills and knowledge required to maintain personal health and wellbeing and contribute to safe work practices.

This short course provides individuals with the skills and knowledge they need to understand and respond to instructions, use appropriate medical terminology, carry out routine tasks and communicate with a range of internal/external clients in a medical environment.

This skill set focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting.

This is a course for those engaged in supply chain operations and includes specialisations for warehousing operations.

This course provides individuals with the skills and knowledge to prepare and present a variety of nonalcoholic beverages and sandwiches in a hospitality or catering organisation, such as cafes, kiosks, canteens and cafeterias.