Skill Sets & Short Courses

This course provides participants with the opportunity to develop their skills and knowledge relevant to delivering customer service and prepares them for entry level customer service job roles.

This course will prepare particpants to use digital technology to complete workplace activities.

This course prepares participants for a range of roles and responsibilitiesof cleaners working in residential, educational, community, health care, accommodation and business settings. This course covers maintaining cleaning storage areas, cleaning and maintaining amenities, and health andsafety in the workplace.

This course reflects the role of individuals who have the primary responsibility of engaging the customer and delivering on organisational expectations.

This skill set addresses the skills and knowledge to provide customer service for an organisation. These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.

A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.

This course provides individuals with the skills and knowledge they need to greet clients and exchange routine information, to prioritise a client’s needs, facilitate the realisation of an individual’s interests, rights and needs, and to advocate for and provide ongoing support to clients.

A set of skills to equip individuals in hygienic practices and handling food safely during the storage, preparation, display, service, and disposal of food.

This skill set reflects the skill requirements for people entering the health and community services sector. It provides a set of skills to support the induction of new workers into a variety of roles. Work is supervised and may involve working directly or indirectly with clients.

A set of skills for supporting the induction of new workers into a variety of roles supporting people with disability.

This course provides individuals with the skills and knowledge required to maintain personal health and wellbeing and contribute to safe work practices.

This short course provides individuals with the skills and knowledge they need to understand and respond to instructions, use appropriate medical terminology, carry out routine tasks and communicate with a range of internal/external clients in a medical environment.

This skill set focuses on how to organise workplace information, maintain records and retrieve information from records within a workplace setting.

This is a course for those engaged in supply chain operations and includes specialisations for warehousing operations.

This course provides individuals with the skills and knowledge to prepare and present a variety of nonalcoholic beverages and sandwiches in a hospitality or catering organisation, such as cafes, kiosks, canteens and cafeterias.