SITSS00078

Customer Service Skill Set

Make your mark in the industry

A set of skills to equip individuals to provide quality customer service when working in any sector of the tourism, travel and hospitality industry.

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to communicate effectively with and provide quality service to both internal and external customers.

Students will be required to source and complete their work placement as part of this course.

Pathways Information

Achievement of these units provides credit towards qualifications in the SIT Tourism, Travel and Hospitality Training Package.

Units of Competency

The following units of competency are included in this skill set:

SITXCCS014 – Provide service to customers
SITXCOM007 – Show social and cultural sensitivity

Target Group

This skill set is for those tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis.

SITSS00078 Customer Service Skill Set

Download Brochure

I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.

Georgia Reed
Student

Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.

Hong Yuan
Student

The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

Zachariah Hamon
Student

Customer Service Skill Set

Make your mark in the industry

Pathways Information

Access this course through the Alffie app

Participant Registration