BSBSS00119

Customer Service Skill Set

Make your mark in the industry

This skill set addresses the skills and knowledge to provide customer service for an organisation. These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.

These units of competency meet industry requirements for individuals who are required to assist and provide service to customers for an organisation.

Pathways Information

Units from this skill set can contribute to credit towards BSB30120 Certificate III in Business (Customer and Client Engagement).

Units of Competency

The following units of competency are included in this skill set:

BSBOPS304 – Deliver and monitor a service to customers
SIRXPDK001 – Advise on products and services
SIRXCEG002 – Assist with customer difficulties
BSBOPS305 – Process customer complaints

Target Group

This skill set is for individuals who are required to provide customer service for an organisation.

BSBSS00119 Customer Service Skill Set

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Customer Service Skill Set

Make your mark in the industry

Pathways Information

Access this course through the Alffie app

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