SIR30216

Retail

Make your mark in the industry

SIR30216 – Certificate III in Retail prepares participants for customer facing roles in Australia’s vibrant retail industry. Topics covered include selling to the retail customer, dealing with customer complaints, and workplace health and safety.

Throughout this course, Alffie’s friendly team will support you in developing skills and knowledge that will enhance your ability to work confidently, effectively and safely in a variety of retail environments.

Outcome

Examples of job roles this qualification may be relevant to include:

Cashier Customer Service Assistant (Department Store) Frontline Sales Assistant Retail Assistant Retail Supervisor Sales Assistant Sales Representative Sales Team Leader (Retail) Shop Assistant Team Leader and Team Leader (Supermarket) Customer Service Representative

Course Information

Course duration: 1209.75 hours

Semester 1: 540.25 hours
Semester 2: 579.5 hours

Work placement: 80 hours

Important note: Enrolment will be valid for up to 12 months.

This course is delivered online through a combination of written and audiovisual lesson material. The assessments are interactive and simulate real-life working conditions and environments.

To achieve this qualification, participants must complete 80 hours of work placement as detailed in the Assessment Requirements of the units of competency.

Please note: Alffie will assist with the work placement process but does not guarantee practical placement.

Units of competency

Semester 1

SIRXWHS002 – Contribute to workplace health and safety*
SIRXHWB001 – Maintain personal health and wellbeing
SIRXIND002 – Organise and maintain the store environment*
CHCDIV001 – Work with diverse people*
SIRXCOM002 – Work effectively in a team*
SIRXIND001 – Work effectively in a service environment*
FSKLRG006 – Participate in work placement*

Semester 2

BSBPUR301 – Purchase goods and services
SIRXCEG003 – Build customer relationships and loyalty
SIRXCEG001 – Engage the customer*
SIRXSLS001 – Sell to the retail customer*
SIRXCEG002 – Assist with customer difficulties
SIRXRSK001 – Identify and respond to security risks

*Unit has work placement component

Entry requirements

It is a government requirement that participants undertaking Nationally Recognised Training in Australia have a unique student identifier (USI). To begin this course, the student will need a USI.

For more information on USIs, go to: www.usi.gov.au

In addition to a USI, to begin and complete this course, participants will need:

Regular access to a computer, tablet or smartphone (note: there may be activities in the course that need to be completed using a desktop computer rather than a tablet or smartphone)
An email address and regular access to a reliable internet connection
Basic to intermediate computer, or digital device skills
To meet certain language, literacy and numeracy (LLN) requirements and pass a short LLN test
The ability and willingness to study online lesson material and complete all assessment requirements for each unit of competency
PDF reader software (e.g., Adobe Acrobat) installed on a computer or the digital device being used to access the course
The ability to communicate directly with alffie in English
The ability to understand and follow detailed instructions given verbally or written in English.

Outcome details

Some units in this course require work placement. To be issued with a SIR30216 – Certificate III in Retail qualification, participants will need to meet all assessment requirements for all units of competency in the course. Please note, in the case that one, or some, but not all of the units of competency are completed, a Statement of Attainment can be issued.

From training.gov.au

This qualification reflects the role of cleaners responsible for undertaking a range of routine and non-routine tasks according to work schedules, liaising with clients and in some cases members of the public and operating in a range of general residential and commercial settings as well as specialist cleaning environments.

The cleaner may work alone, with or without supervision, and has responsibility for selecting, preparing and using appropriate cleaning methods for a range of cleaning situations while ensuring safe work practices.

SIR30216 Retail

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I studied Certificate III in Community Services at Alffie. Alffie's online course was easy to navigate. The application had a simple layout, which helped me to understand my tasks. And if I were lost in my studies, the Alffie team was ready to assist.

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I found the Alffie Parents Next modules very flexible… as you can do it off an app on your mobile phone. Whenever I had a chance, I would hop onto my app and complete as much as I could. It was really helpful to me because I have been on maternity leave for over a year so I feel like I am getting ready to return back to work thanks to Alffie.

Georgia Reed
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I had the most wonderful work placement experience through Alffie's Certificate 3 in Individual Support (Disability) course. I was very blessed to do my work placement with such a professional organisation, and gained such diverse experiences in the field of disability.

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Alffie has the best design and the textbooks are very clear, logical and meticulous. The key details are repeated to reinforce memory. I would certainly recommend Alffie to anyone I know who's thinking about courses or looking for a job.

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The course is great, the staff where very helpful in accommodating my disability by helping me clarify the wording, very attentive when I needed help, being patient as it took a bit of time for placement… all in all a really good experience with Alffie.

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